In Carlton Hills, Sky Ranch and the rest of Santee, one main line carries everything from the house out to the street. Shifting soil, roots and age work on that line over the years, opening joints, cracking sections and leaving low spots where water sits. What matters is how much of the line is affected and where, and that takes a look inside to answer.
When roots find a single joint, the contractor can often fix just that joint. A cracked section under the driveway is a section repair. A line that's failing along its whole length is where replacement comes in, and even then there are options, like lining the old pipe or a trenchless replacement. You hear about replacement after the inspection, not before.
You get what the inspection found, the options with their tradeoffs, and a recommendation, all in plain English, and then the decision is yours. A licensed contractor does the work when you say go.