A Poway landlord needed plumbing help at a barbershop in his commercial building. His longtime plumber had retired, so he found us online and asked us to coordinate directly with the shop manager while keeping him updated by text.
We offered to send someone right away, but the landlord asked for the next morning. The toilet had been giving them trouble for some time, so he was comfortable scheduling it then.
The contractor arrived the next morning to investigate a fairly new toilet that kept filling to the rim and occasionally overflowing. The problem wasn't the toilet itself. A blockage farther down the drain line was causing the backup. The contractor cleared it through an existing cleanout without removing the toilet. While there, the shop manager mentioned 2 barber sinks that drained slowly, and the contractor cleared those as well.
A Poway coffee shop in a 2 level office building called during business hours with its water heater leaking onto the floor. The owner's daughter manages the shop, and the family chose to call us because they felt they could trust us. We sent someone right away. The contractor found the water heater needed to be replaced, met the building's requirements for the work, picked up the new unit, installed it and hauled the old one away, all the same day. Another Poway coffee shop called us about its restroom drains.